Security and Fraud Information

All cards issued by Fleetwood Bank are protected by Fraud Watch Plus, a program that provides industry-leading technology, tools and proven expertise to manage fraud.  All transactions are evaluated in “Real Time” to determine if high-risk conditions are met.  If so, the transaction is denied at the authorization level. If potential fraud is detected on your card, a fraud analyst will attempt to contact you immediately to verify if the transaction was authorized by you.  In the event that you cannot be reached they may temporarily block your card, until you contact Fraud Prevention Services at 1-833-337-6075 to verify potential fraudulent activity. To ensure we can continue to reach you whenever potential fraud is detected, please keep us updated with your correct telephone number (home and cell) and address at all times.

• Traveling: Please alert us to any travel plans and we will add a note to your account to avoid transactions from being blocked. If traveling internationally or making international internet purchases, we must be notified to set your card permissions for these types of transactions.
• Lost or Stolen Debit Cards: Please call 1-833-337-6075 to report immediately to prevent unauthorized transactions from occurring.
• Mobile Card Services: With Mobile Card Services access through the Fleetwood Bank Mobile Banking App, you can set interactive controls to help monitor activity and prevent unauthorized use on your debit card. Customizable card monitoring and controls help you manage your accounts and help protect your accounts from fraud, with customizable alerts and services available 24/7.

How to Protect Yourself against ATM/Debit Card Fraud

• Review your accounts on a regular basis to keep track of your balance and account activity.  Internet Banking and Mobile Banking are available 24/7 to allow monitoring your account activity at any time rather than waiting for your paper statement to arrive in the mail.
• Know where your cards are at all times, and never leave your wallet or purse unattended.  Do not let your card out of your sight when making purchases in a store or restaurant.
• Keep your card, personal identification number (PIN) and password secure.  Do not carry your PIN with your card.  Never write your PIN number down on a slip of paper that you keep in your purse or wallet.
• Protect the privacy of your transaction. Do not let anyone see you enter your PIN while you are standing at an ATM.  When entering your PIN, block the keypad with your other hand to prevent hidden cameras from recording your number.
• Be suspicious. In the U.S. and abroad, criminals have used artificial fronts on ATM machines and cameras to steal card information and drain accounts. If you notice something strange about an ATM, skip your transaction and notify your financial institution.
• Do not leave the ATM unattended for any period of time while your account is open.  People around you can withdraw money within seconds, while you are distracted.
• Do not leave your receipts on the scene, even in the trash.  Thieves comb garbage cans for financial information.
• Be sure to make online purchases only on websites that use the https protocol.  Look for a sign that indicates that the site is secure (e.g. a padlock on the address bar).
• “Phishing” is a popular form of computer fraud that uses deception to get personal financial information from targeted individuals. The cybercriminal lures victims by creating emails; pop-up windows and websites that appear to represent a legitimate business in order to obtain private information. “Smishing” is a similar phish for personal financial information that is completed by sending a single message over a cell phone in the form of a text or voice mail. Never supply any personal information or debit card information requested in either format.

Our Mobile Banking product is both safe and secure.  Fleetwood Bank takes every precaution necessary to protect your information.  Below are some tips that you can do as well to protect your Mobile device when accessing your banking information online.

• Multi factor authentication let’s you set up challenge questions. If your account login does not recognize your device, it will not allow login without answering a challenge question.
• Banking Apps are more secure than Online Banking because they do not use a web browser, therefore the Apps are resistant to phishing scams.
• No sensitive data is stored on your mobile device at any time.
• Protecting the data on your phone is important and easy to do:
  • Set the phone to require a passcode or finger print to unlock it.
  • Log out of your online banking or banking app after use.
  • Avoid sharing passwords, account numbers, or login ID.
  • Do not access your account information on a public Wifi as these are not secure.
  • Be sure to download the App from the App Store or Google Play and not a third party. Assure that the App is published by Fleetwood Bank.
  • Install anti-malware protection for your smart phone, tablet, e-reader or any other device that has mobile access to the internet.
  • Set up security alerts within your online banking which can alert via text, email or phone call for various activity, such as a password change or unsuccessful login attempt.

Tips on keeping your online banking secure with Fleetwood Bank

• Log in to your online banking account on a regular basis. It only takes a few minutes to keep track of your finances and ensure everything is okay.
• Never use a public Internet “café” to do banking transactions. Don’t ever key in your social security number or account numbers if not on a secure computer. Keystroke loggers can obtain this information from what you type.
• Never access Fleetwood Bank account information through a link that was sent to you via email. Even if this link looks authentic, it is not legitimate.  If ever in doubt, don’t give information out. Instead, call us at 610-944-7666 and we will verify whether we contacted you.
• Don’t give out personal information if someone who claims to be from Fleetwood Bank contacts you by phone or email asking you for your account number or social security number. We, at Fleetwood Bank, would already know this information through our database and we will never ask you for this information via phone or email.
• Make sure when you connect to your Internet banking account that you see https: the ‘s’ means that you are in a secure site. When logging into your online banking, you should be on the following site: https://secure.myvirtualbranch.com/FleetwoodBank/signin.aspx
• Never save your password on your computer. Always type your password in. Also, to be more secure, change your password every three months. If you suspect a problem with any of your bank accounts, call Fleetwood Bank immediately.
• Consider purchasing software to protect your computer such as anti-spyware, firewalls, and anti-virus software to make your computer more secure from virus or hackers.
• Fleetwood Bank’s Internet banking has multi-factor authentication. This means when you sign into Fleetwood Bank’s Internet banking website, your profile and your computer information are securely stored to be recognized by our Internet banking system. If for any reason our Internet banking service suspects a problem, you will be asked security questions.
• Please contact Fleetwood Bank immediately if you suspect any security issues with your accounts.
• Business/Commercial customers should prepare their own annual risk assessment based on any ACH or Payroll transactions and also their authorized users within Internet Banking. Dollar limits and dual control features for Commercial customers are available within our Internet Banking system for added security.