Routing #: 031311593

Frequently Asked Questions

Frequently Asked Questions

Debit Cards

For more information, visit our ATM/Debit Card section of our website.

Call 1-833-337-6075 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

Call 1-833-337-6075 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

Use it at any Fleetwood Bank ATM machine or call the activation number provided with your card.

Yes. Please alert us to any travel plans and a note will be added to your account to avoid transactions from being blocked. If traveling internationally or making international internet purchases, we must be notified to allow international transactions to be processed on your card.

The first $225 of a deposit is available immediately and the remaining funds are available the next business day.

Mobile Banking/Mobile Deposits

For more information, visit our Mobile Banking section of our website.

You must first enroll for Online Banking. Once your account is active, install the Fleetwood Bank app on your phone or tablet (can be found on the App Store or Google Play Store). Login in using your Online Banking login ID and password.

Simply download our App from the App Store or Google Play.  Under the App menu, click on Deposit a Check.

If a deposit is submitted by 4:00 p.m. on a business day, the first $225 will post to your account by approximately 8:30 p.m. the same day. The remaining amount will be available the next business day. For more details, see our Mobile Banking Terms and Conditions

The device must have an Android or iOS operating system. This includes mobile devices such as Samsung Galaxy, iPhone, Samsung tablet, HP, etc. Phones or tablets with a Windows OS are not currently supported.

If a deposit is rejected, you will need to bring the check to one of our branch locations to make the deposit. Reasons items are rejected could include poor image quality, the MICR line at the bottom of the check cannot be read, duplicate item, or the amounts do not match.

Online Banking

For more detailed information visit our Online Banking section of the website.

From our Home Page, click on the ‘Enroll Now’ button in the Online Banking box. Personal account users will have immediate access. New business account users will receive a welcome email within 24 hours of enrollment.

You can use the ‘Forgot password’ option on the Login screen. If you have made three unsuccessful attempts, your account will be locked and you will need to call 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.) for assistance.

Visit our Resource Center where you can view the Retail or Commercial User Guides, giving you detailed instruction on how to use Online Banking.

Bill Pay

For more details, visit the Online Bill Pay section of our website.

Bill Pay is included at no charge for all checking accounts. Online Banking is required.

Enrollment can be done through Online Banking. Login to your account and go to Pay My Bills.

Please call Fleetwood Bank at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

Depending if the payment is sent electronically or if it is mailed, it can take between 2-7 business days.

Yes, as long as the check has not been presented. The cost for a stop payment is $20.00.

Credit Card

For more details, visit the Credit Card section of our website. 

An application can be completed online or visit one of our branch locations for a paper application.

Call Cardmember services at 1-800-558-3424 as soon as possible.

General Account Information

Yes. Speak to one of our branch personnel for information pertaining to FDIC coverage or visit https://www.fdic.gov/edie/ to access the FDIC’s financial calculator.

Yes. Fleetwood Bank provides an automated phone system that can be accessed by calling

1-800-401-4050.

Contact the Bank immediately to place a stop payment on the check or place the stop payment yourself through Online Banking.

Contact the Bank with your new address either in person or in writing.

Notify the bank immediately at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

Important identity theft contact numbers:

Call 1-800-269-0271 to report a stolen social security number

TRANS UNION    1-800-680-7289

EXPERIAN             1-888-397-3742

EQUFAX                 1-800-685-1111

Call 1-888-567-8688 to be removed from credit card mailing list

If you suspect your identity has been stolen, contact the FTC as soon as possible at

1-877-438-4338

Starting December 6, 2022, you will notice a more modern, user-friendly interface for an enhanced account holder experience across our ONLINE and MOBILE BANKING platforms. You will see a NEW LOOK, but still have the SAME GREAT FEATURES, and more! Click here for more information.

X

Online Banking

Username

New to Online Banking?

Download Our App

Online Banking Enrollment Forms