Debit Cards
For more information, visit our ATM/Debit Card section of our website.
What do I do if my card is lost or stolen?
Call 1-800-264-5578 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).
What do I do if I suspect fraudulent activity on my account?
Call 1-800-264-5578 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).
How do I activate my card?
Use it at any Fleetwood Bank ATM machine or call the activation number provided with your card.
Do I need to notify the Bank if I am traveling?
Yes. Please alert us to any travel plans and a note will be added to your account to avoid transactions from being blocked. If traveling internationally or making international internet purchases, we must be notified to allow international transactions to be processed on your card.
What is the availability of funds if I deposit into an ATM machine?
The first $200 of a deposit is available immediately and the remaining funds are available the next business day.
Mobile Banking/Mobile Deposits
For more information, visit our Mobile Banking section of our website.
How do I sign up for Mobile Banking?
You must first enroll for Online Banking. Once your account is active, install the Fleetwood Bank app on your phone or tablet (can be found on the App Store or Google Play Store). Login in using your Online Banking login ID and password.
How do I sign up for Mobile Deposit?
Click here for detailed instructions on how to install the Fleetwood Bank Mobile App and enroll in Mobile Deposit.
When will my mobile deposit be available?
If a deposit is submitted by 4:00 p.m. on a business day, the first $200 will post to your account by approximately 8:30 p.m. the same day. The remaining amount will be available the next business day. For more details, see our Mobile Banking Terms and Conditions
What mobile devices are supported?
The device must have an Android or iOS operating system. This includes mobile devices such as Samsung Galaxy, iPhone, Samsung tablet, HP, etc. Phones or tablets with a Windows OS are not currently supported.
What do I do if I receive an email stating that my mobile deposit was rejected?
If a deposit is rejected, you will need to bring the check to one of our branch locations to make the deposit. Reasons items are rejected could include poor image quality, the MICR line at the bottom of the check cannot be read, duplicate item, or the amounts do not match.
Online Banking
For more detailed information visit our Online Banking section of the website.
How do I enroll in Online Banking?
From our Home Page, click on the ‘Enroll Now’ button in the Online Banking box. You will receive a welcome email within 24 hours, at which time you can access your account.
What if I forget my password?
You can use the ‘Forgot password’ option on the Login screen. If you have made three unsuccessful attempts, your account will be locked and you will need to call 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.) for assistance.
What is a secure access code and why am I being asked to input one?
This is part of the authentication process which is a security feature that registers the computer you are using. A secure access code is required the first time you login onto a new PC or mobile device.
How can I find out the functions and features of Online Banking?
Visit our Resource Center where you can view the Retail or Commercial User Guides, giving you detailed instruction on how to use Online Banking.
How do I sign up for Text Banking?
Visit our Mobile Banking page and view the text banking section. Enrollment is done in Online Banking and it’s a quick easy way to check your balances.
Bill Pay
For more details, visit the Online Bill Pay section of our website. You can also view a DEMO and see how it works!
Is there a cost to Bill Pay?
Bill Pay is included at no charge for all checking accounts. Internet Banking is required.
How do I enroll in Bill Pay?
Enrollment can be done through Online Banking. Login to your account and go to Transactions Bill Payment.
Who do I contact if I have a bill payment problem?
Please call Fleetwood Bank at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).
How long does it take for a payment to reach a payee?
Depending if the payment is sent electronically or if it is mailed, it can take between 2-7 business days.
Can I place a stop payment on a bill pay check?
Yes, as long as the check has not been presented. The cost for a stop payment is $20.00.
Credit Card
For more details, visit the Credit Card section of our website.
How do I get a Fleetwood Bank credit card?
An application can be completed online or visit one of our branch locations for a paper application.
What do I do if my credit card is lost or stolen?
Call Cardmember services at 1-800-558-3424 as soon as possible.
General Account Information
Are my accounts insured?
Yes. Speak to one of our branch personnel for information pertaining to FDIC coverage or visit http://www2.fdic.gov/edi/ to access the FDIC’s financial calculator.
Can I access my account by phone?
Yes. Fleetwood Bank provides an automated phone system that can be accessed by calling
1-800-401-4050.
What do I do if I lose a check?
Contact the Bank immediately to place a stop payment on the check or place the stop payment yourself through Online Banking.
If my address changes, what should I do to notify the bank?
Contact the Bank with your new address or make the change yourself through Online Banking.
What do I do if my account information is lost or stolen?
Notify the bank immediately at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).
Important IDENTY THEFT contact numbers:
SSN INPECTOR GENERAL
Call 1-800-269-0271 to report a stolen social security number
Request a copy of your credit report
TRANS UNION 1-800-680-7289
EXPERIAN 1-888-397-3742
EQUFAX 1-800-685-1111
CREDIT CARD SOLICITATION
Call 1-888-567-8688 to be removed from credit card mailing list
FEDERAL TRADE COMMISSION
If you suspect your identity has been stolen, contact the FTC as soon as possible at
1-877-438-4338
